thank you so much for all your support this year. we are taking a much needed break from december 22, 2022 - january 3, 2023. all orders placed in the mean time will resume shipping january 3rd. thank you for understanding + allowing us this time with our families.

wishing you the coziest holidays | g+i

shipping:

all orders placed 12/22 and prior, have shipped or can be picked up in the new year. All orders placed after 12/22 will ship resuming 1/3/2023. 

need candles now? 

consider purchasing a e-gift card HERE or check out a local g+i stockist HERE 

i still have not received my order... what happens now.

we are so very sorry that you still have not received your order yet. unfortunately, due to the holiday rush, they are experiencing delays. we promise if there was a way to speed this up, we would. here are some things to do before contacting USPS, UPS or g+i (there probably is not anything we can do to help, except wait):

• under your tracking page, click the dropdown box "tracking history". this shows that your package is moving + its latest updates. please note this is also the only tracking information we can see on our end, too.
• in the same bottom section, click the dropdown box "text + email updates". enter your information, and sign up for tracking updates. some customers have reported after doing this that their package started moving quicker. (we do not have proof, but this is worth a shot!)
• if you have not received your order after 45 days of your shipping confirmation, please notify us at hello@goldandivy.com
• please be kind to all small businesses + postal services. we are doing our best this holiday season + appreciate your kindness.

when is your shipping cutoff?